One Night, One Voice - Help

Please make sure that you have the videos downloaded and working, as we cannot guarantee that we will be able to solve individual problems experienced by at-home viewers. Thank you.

PROBLEMS VIEWING THE VIDEOS

Cannot download the videos

• Follow the step-by-step instructions for downloading the film. 
• If after downloading the film will not open, you may have saved the film as a link or web page instead of a QuickTime movie (.mov). Check the file type and download again if necessary. Be sure to select 'Save Target/Link As' instead of 'Save Link' because those are two different functions.
• If you are on a Mac, try downloading the film using Firefox instead of Safari.
• If you are on a Mac, alternatively try using a PC. Some Mac users have reported problems though all were ultimately solved by following the download instructions .
• If you are on a PC, try using a different web browser (Internet Explorer instead of Firefox, or vice versa).
• If you still cannot download the film, consider watching is with the live broadcast as it will precede the panel discussion.

Cannot watch the film

• Make sure that you have downloaded the most recent version of QuickTime and installed it. If you aren't sure whether or not you have it installed, you can run an easy test.
• If you are on a Mac, try using a PC instead.
• Try visiting QuickTime's support page for more specific problems.

Cannot watch the panel discussion

• Make sure you have the most recent version of Windows Media Player installed. If you do not, please download it.
• If you are on a Mac, try using a PC instead.
• If you are still having trouble, try visiting Window Media Player's support page.

If you have gone through this guide and are still having trouble, please contact (JavaScript must be enabled to view this email address). We will try our best to help you, but please be aware that we do not have access to technical support and we may not be able to solve issues on individual computers. The discussion guide and other materials easily stand alone and your event can procede with or without the live broadcast. Additionally, the recording will be available after the broadcast and should be up for viewing later on the same night of the event. Thank you for understanding.